Contact us to order: 08448 50 40 50
Contact us to order: 08448 50 40 50

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Contact us to order: 08448 50 40 50

Contact Us

Belfast

Unit 6 Edgar Ind Estate, Comber Road, Carryduff, Northern Ireland
BT8 8AN
02890 81 55 66
belfast@grayson-gb.com

Glasgow

Unit 3 Invergyle Court, Ibrox Business Park, Glasgow
G51 2JR
0141 465 19 00
glasgow@grayson-gb.com

Sheffield

Magna 34 Industrial Park, Temple Road, Rotherham
S60 1FG
01709 786 100
sheffield@grayson-gb.com

London

Lombard House, 8 Lombard Road, London
SW19 3TZ
020 3576 3910
london@grayson-gb.com

Grayson London is solely a Technical and Specification location.

Andy Allsobrook

Regional Manager

Andy is not just our Regional Manager; he is a dedicated family man, an active sports enthusiast, and brings nearly 40 years of construction industry experience to the team.  

Away from the office, Andy still plays cricket at the grand age of 58, showing the young ones what he’s made of when playing on the same team as his son. He also avidly supports Arsenal FC.

Andy also cherishes family time with his childhood sweetheart, wife of 35 years, their three adult children, and grandchildren.

An ex-retained fireman who served for six years in the 1980s, Andy’s dedication extends beyond work, showcasing his commitment to community and family.

Katie Wills

Regional Manager

Meet Katie Wills, our vibrant Regional Manager who finds joy in spending time with her family, keeping fit, and taking part in fun-filled challenges.

With an energetic and outgoing personality, Katie thrives on trying new things, even venturing into coasteering in 2023 with her son.

She’s not afraid to push boundaries, whether climbing mountains (previously done Kilimanjaro) for charity or conquering marathons and skydives. I wonder what challenge is next on the list?

When not on an adventure, Katie cherishes time with loved ones, embodying a sociable spirit that brings warmth to our team. 

Madelaine Pieterse

Regional Manager

Madelaine has always worked in construction so she knows her way around the industry, but she will often get lost in her own town.

Born in South Africa, Madelaine swapped the stunning sunshine in Cape Town for the cloudy charm of Belfast. We’re not sure what made her make this decision, starting a new life in Ireland isn’t for the faint-hearted.

Madelaine is mother to two sons 22 and 25 who she loves to spend her time with, watching them mature into handsome men.

Grayson GB - Jim Martin

Jim Martin

Regional Manager

Our regional manager Jim likes to pretend that he is ‘pure Scottish’ but secretly he’s half English. Now, we ‘dinnae ken’ why he’s proud of his Scottish ancestry, but each to their own!

Despite his Scottish routes, Jim is great at his job, there’s no denying that.

You won’t often see Jim cracking up in the office, but we suppose there isn’t a lot to laugh at up in Scotland so he’s probably out of practice.

Helen Gibson

Regional Manager

Helen spends most of her time playing with her orchestra. She claims that her biggest passion is music, but then again, her instrument of choice is the flute.

Playing her flute isn’t the only music that Helen makes, she is the proud owner of a big laugh that bounces off every corner of the office. More often than not, you will hear her laugh before you see her!

Helen’s a single girl, and enjoys meeting up with friends for nights out at the cinema, eating out and keeping the local Brew Dog in business!! She says she doesn’t drink much…. we know different!

Kevin Jagg

Operations Director

Kevin has been in the construction game for a long time, over 30 years! He worked at Grayson & Co back in 1993 and has unfortunately known Tony throughout this time. Now he’s decided to join the senior leadership after knowing Clare and Chris for 18 years.

At the weekend, Kevin enjoys meeting friends for a beer or 3 and loves to travel all over the world on cruises.

Clare Spivey

Sales & Marketing Director

Although she won’t admit it, Clare has been in the game a long time.

Supplying power tools and fixings was her first job in the construction industry. Due to this she has the ability to spot a tool a mile off.

Clare must have been a magician in a former life as her ability to spin plates is quite something. With a husband who works away, 2 kids with a shed load of activities, her taxi and cheerleading skills are on hand most evenings and weekends.

Clare and her family enjoy escaping to Filey, where they enjoy long walks on the beach and eating fish and chips. Clare loves her holiday home as there is absolutely no phone signal.

Henry Bareham

Specification Director

Henry’s takes great pride in his family, a wife to whom he’s absurdly lucky to have been married to for over 30 years. And two children in their 20’s, who now talk to him having managed their way through the teenage years.

Having left his pretend job of 15 years as a fully-fledged P.G.A qualified Golf Professional, Henry has managed his last 20 years + in construction within manufacturing, technical specification, and sub-contracting.

He spends his time away from work trying to re-kindle the talent he had a long time ago on the golf course, whilst also managing a keen interest in the gym, trying to maintain the muscle to body fat ratio in a good way.

Chris Bentley

Regional Manager

Chris’s claim to fame is working with both Tony and Clare for over 24 years, and still being alive to tell the tale. He’s been working for Grayson since day one!

Outside of the office, Chris has a passion for music and plays in a Brass Band. He’s performed at the Albert Hall, and recently performed at Soccer Aid for Unicef in front of 70,000 supporters at Old Trafford.

If he’s not playing music or working, Chris does also like to watch Barnsley FC which unfortunately, doesn’t put a smile on his face too often.

Tony Higson ​

CEO & Managing Director ​

Having two teenage daughters, Tony enjoys spending much of this time working away.

He also has an old wife and new a Doberman, therefore the only time people value him is in the office or on site.

As a Sheffield Wednesday fan, the poor fella doesn’t get any joy there either.

Tony has been the Managing Director of Grayson for nearly twenty-years. For all of this time he was also moonlighting for ACS. Again, holding down two jobs was the perfect excuse for not going home.  

In a previous life Tony used to play solders, however he has very few war stories due to the fact his job was to the fix equipment real soldiers used.

Tony’s biggest fear is retirement.